Tutello guide
How each part of Tutello works, step by step, for tutors and for the families they invite.
Common tasks
Topics
Start here
5 articlesFamilies and students
9 articlesSessions and calendar
13 articles- Use the calendar on a computer or a phone
- Add a session
- Repeat a session every week
- Work from Today on your dashboard
- Mark a session completed
- Record a session paid for in cash
- Cancel a session, and when it's charged
- Mark a no-show
- Waive a late cancellation or no-show fee
- Charge your own price for one session
- Keep notes private or share them
- Delete a session
- See a family's or student's sessions
- Use the calendar on a computer or a phone
- Add a session
- Repeat a session every week
- Work from Today on your dashboard
- Mark a session completed
- Record a session paid for in cash
- Cancel a session, and when it's charged
- Mark a no-show
- Waive a late cancellation or no-show fee
- Charge your own price for one session
- Keep notes private or share them
- Delete a session
- See a family's or student's sessions
Invoices
13 articles- Create an invoice
- Take a percentage off an invoice
- Choose how sessions are listed
- Date an invoice in the past
- Mark an invoice paid as you create it
- Save a draft and issue it later
- Send an invoice on WhatsApp or by email
- Invoice a family automatically
- Email automatic invoices with Auto-send
- Cancel an invoice and invoice its sessions again
- Delete a cancelled invoice
- Read an invoice: paid, partly paid and overdue
- Invoice numbers and due dates
- Create an invoice
- Take a percentage off an invoice
- Choose how sessions are listed
- Date an invoice in the past
- Mark an invoice paid as you create it
- Save a draft and issue it later
- Send an invoice on WhatsApp or by email
- Invoice a family automatically
- Email automatic invoices with Auto-send
- Cancel an invoice and invoice its sessions again
- Delete a cancelled invoice
- Read an invoice: paid, partly paid and overdue
- Invoice numbers and due dates
Payments
6 articlesYour numbers
6 articlesParents' access
8 articlesReport cards
11 articles- Turn report cards on
- Set a student's curriculum and year
- Set up subjects and topic lists
- Note progress after a session
- Check a month's report cards
- Write and publish a report card
- Update, unpublish or delete a report card
- Share a report card
- Skip a month or choose the dates
- Choose how often cards are made
- Delete a student's progress and report cards
- Turn report cards on
- Set a student's curriculum and year
- Set up subjects and topic lists
- Note progress after a session
- Check a month's report cards
- Write and publish a report card
- Update, unpublish or delete a report card
- Share a report card
- Skip a month or choose the dates
- Choose how often cards are made
- Delete a student's progress and report cards
Settings and your account
9 articlesFix a problem
15 articles- If a session is missing from a new invoice
- If you can't change a session
- If you can't mark a session completed yet
- If an invoice won't mark as paid
- If a balance doesn't look right
- If a parent can't open their invite
- If a parent's mobile already has an account
- If a student can't move into a family
- If you can't delete a student or an invoice
- If password sign-in is paused
- If an automatic invoice wasn't emailed
- If a PDF won't download
- If a report card PDF won't download
- If a parent can't see a report card
- If you can't change your currency
- If a session is missing from a new invoice
- If you can't change a session
- If you can't mark a session completed yet
- If an invoice won't mark as paid
- If a balance doesn't look right
- If a parent can't open their invite
- If a parent's mobile already has an account
- If a student can't move into a family
- If you can't delete a student or an invoice
- If password sign-in is paused
- If an automatic invoice wasn't emailed
- If a PDF won't download
- If a report card PDF won't download
- If a parent can't see a report card
- If you can't change your currency
For parents and students
If your tutor uses Tutello, this is how your portal works.
For parents
12 articles- Accept your tutor's invite
- Sign in to your portal
- Accept the portal terms
- See the next session and the schedule
- Understand your balance
- Open, download or print an invoice
- How paying your tutor works
- Read your child's report card
- When another tutor wants to add you
- Switch between tutors
- Your profile, name and dark mode
- One account for your mobile number
- Accept your tutor's invite
- Sign in to your portal
- Accept the portal terms
- See the next session and the schedule
- Understand your balance
- Open, download or print an invoice
- How paying your tutor works
- Read your child's report card
- When another tutor wants to add you
- Switch between tutors
- Your profile, name and dark mode
- One account for your mobile number
Can't find it? Email support@tutello.ae. A real person reads every message.