If a parent's mobile already has an account

Invite them by that mobile from the family's page: the invite waits in their portal, and you confirm it's them once they accept.

For tutors. Updated October 2026.

Where to find it

Families, the family, then Portal access

Adding a new family? Its Check step finds the parent the same way.

Steps

On the parent's row under Portal access, press By phone.
A box opens with their mobile, when it's on file.
Make sure the number is right and press Check.
It says "Account found. The invite goes to their portal."
Press Send invite.
The row reads Invited by phone. Nothing is emailed: the parent sees your invite the next time they open their portal, so let them know.
Wait for the parent to accept it.
The row reads Accepted, needs your confirmation, and a To do row on your dashboard asks you to review it.
Ask the parent which email they use, away from Tutello. If it's the email shown, press Confirm access.
The row reads Active. See Confirm it's the right parent.

Good to know

Each mobile holds one parent account, so the parent keeps one account for every tutor.
Until they accept, you only learn that an account exists, never its email, its other tutors or its families.
A phone invite has no link to resend. Cancel invite takes it back.

If something's not right

"No account uses this number. Share an invite link instead."

Tutello can't invite this number by phone. Press Create invite link or Invite by email instead. A parent who already has an account signs in to it to accept.

It says the parent is already on Tutello, and to share an invite link instead.

Their account can't take an invite by phone. Share an invite link: once they open it signed in, it joins the account they have.

"This mobile number already has a Tutello account. Sign in with the email you used for it."

The parent opened your link signed in with another email. They press Sign in with another email, sign in with the email they used before, and the link opens again. If the number isn't theirs, they can email support@tutello.ae.

"Couldn't check that number. Try again."

The answer didn't come through, or you've looked up many numbers in a short while. Try again later, or share an invite link.

Still stuck? Email support@tutello.ae.