Invite a parent who's already on Tutello

When a parent's mobile already has a Tutello account, your invite waits in their portal and you confirm it's them when they accept.

For tutors. Updated October 2026.

Where to find it

Families, open the family, then the Portal access card

An adult learner's page has the same By phone button for them.

Before you start

The parent already has a Tutello account, for example because another tutor invited them. A parent new to Tutello has none yet: invite them by email or share a link.

Steps

On the parent's row in Portal access, press By phone.
A box opens with the parent's mobile from the family filled in.
Check the number, or type another, and press Check.
If it finds their account, press Send invite.
The row reads Invited by phone. No email or text message is sent: the invite waits in their portal.
When they accept, a Review row shows on your dashboard's To do card, and their row reads Accepted, needs your confirmation.
Confirm it's them: check the email they signed in with, then press Confirm access.
Their row reads Active, and the family shows in their portal.

What parents see

In their portal, under Pending invites: Rania Khalil Tutoring sent you an invite. Only your business name shows, never the family's.
They press Accept. Their portal then says: Accepted. Waiting for Rania Khalil Tutoring to confirm it's you.
Nothing from the family shows until you confirm.

Good to know

Tutello only tells you whether it found an account. You see the email they signed in with once they accept, never before.
It finds an account only through a mobile a tutor saved for that parent on a family they've joined. A number the parent typed in for themselves isn't enough.
If the mobile is on Tutello but can't take an invite this way, it says so. Share an invite link instead: they still use their one account.
A phone invite has no link, so it has no Resend. Cancel invite takes it back.
Students in a family can't be invited by phone. Use their email or a link.

If something's not right

"No account uses this number. Share an invite link instead."

Tutello found no account it can invite with this mobile. Share an invite link or invite by email.

After Check, it says the parent is already on Tutello, and to share an invite link instead.

Their account can't take an invite by phone. Share an invite link instead: when they accept, they use the same account.

"Couldn't check that number. Try again."

The check didn't go through, or you've checked many numbers in a short time. Press Check again, or try later and share an invite link now.

Still stuck? Email support@tutello.ae.