Refund Policy

A free trial of thirty (30) days, requiring no payment instrument, is provided for evaluation of the Service.

Pro Monthly. Cancellation may be effected at any time and takes effect at the end of the paid month. Part-months are not refunded.

Pro Annual. A full refund is available where requested within fourteen (14) days of the charge and the Service has not been used materially in that period. After fourteen (14) days no refund is payable, and access continues until the end of the paid period.

Founding Lifetime Access. A full refund is available where requested within thirty (30) days of purchase. After thirty (30) days no refund is payable, save under clause 11.3 of the Terms of Service.

Duplicate charges and charges made in error are refunded in full.

Where the Service is materially unavailable for a prolonged period and the Operator is unable to restore it, the Operator shall on request refund a pro-rata portion of fees paid in respect of the affected period.

Refund requests shall be sent to support@tutello.ae from the email address registered on the account. Approved refunds are made to the original payment method, ordinarily within ten (10) business days.