One mobile number, one parent account

Why each parent's mobile holds one Tutello account, and what you see when a parent is already on Tutello.

For tutors. Updated October 2026.

Where to find it

Families, then Add family

Editing a family's mobile numbers gives the same answer.

Steps

In Add family, type the parent's mobile and press Check.
Tutello tells you whether this parent already uses Tutello. It never says which tutor or which family.
If they do, press Add family.
Your invite waits in their portal. Once they accept, confirm it's them.
If they don't, add the family's details as usual and invite them.

What parents see

One account for every tutor, tied to their mobile. In their portal, each tutor's schedule and billing stay separate.

Good to know

Each mobile number holds one parent account. A parent never needs a second account for a second tutor.
You learn whether they're on Tutello, and at most the name on their account. Never their email, their other tutors or their other families.
Sometimes the parent is on Tutello but can't be invited by mobile. Then add the family's details and share an invite link: they still use their one account.
Typing a mobile that's already on one of your own families says so, with a link to that family, such as Open Al Mansouri. When you're editing a family, the link reads Open.
When another tutor lists a parent's mobile as Parent 1, the parent may be asked in their portal if they want to join. That tutor sees nothing until the parent accepts, then confirms it's them, as you do.
Tutello sends no text messages, and nobody types a code.
Students' own phones, and adult learners', are not part of this.

If something's not right

A parent says their mobile already has a Tutello account.

They opened your invite with another account. They should sign in with the email they used before, then open your link again. If the number isn't theirs, they can email support@tutello.ae.

"Too many checks. Try again later."

You've checked a lot of numbers in a short time. Add the family's details instead: adding a family never depends on the check.

"Same mobile as the first parent. Leave it blank or enter the second parent's own mobile."

Each parent of a family needs their own mobile. Leave Parent 2's mobile empty if they share one.

Still stuck? Email support@tutello.ae.