Give an adult learner their own access

A student who pays for their own sessions can see their schedule, shared notes, invoices and balance in the portal, and nobody else's.

For tutors. Updated October 2026.

Where to find it

Students, open the student, then the Portal access card

Only a student billed directly has this card. A student in a family is invited from the family's page.

Steps

Open the student's page and go to Portal access.
Their row has a Payer label and their mobile.
To email the invite, type their email in the box and press Invite by email.
Or leave the box empty, press Create invite link, then Share on WhatsApp.
WhatsApp opens with the link and a short message, addressed to their mobile.
Optional: If they already use Tutello, press By phone instead and send the invite to their portal.
When they accept, their row reads Active.
An invite sent By phone waits until you confirm it's them.

What parents see

Their own schedule, the notes you share and the report cards you publish for them.
Billing, with their Balance due split into Left to pay on invoices and Not invoiced yet, their invoices with PDFs, and the payments you recorded.
Nothing about any other student or family.

Good to know

Unlike a student in a family, they see money, but only their own.
With Auto-send on, their automatic invoices are emailed to the email they signed in with. Until they've joined, they aren't emailed.
Once they've joined, Share on their invoices can email them too.
Inviting again, or Resend, replaces the earlier link, and the old one stops working.
If they later move into a family, their access stays for the time they were billed directly: their row reads From when they were billed directly, with Remove access. To show them the family's schedule, invite them from the family's page.

If something's not right

"This student is in a family. Invite them from the family page."

Only a student billed directly gets their own access. Invite them on the family's Portal access card: they'll see their schedule, shared notes and, if you allow it, their own report cards, never money.

"This student is deactivated. Reactivate them to send invites."

Reactivate the student from their page, then invite them.

"This student hasn't joined the portal, so there was no email address."

Their automatic invoice wasn't emailed because they haven't accepted an invite yet. Invite them, and send this invoice with Share.

Still stuck? Email support@tutello.ae.