Resend, cancel or remove access

Resend an invite or make a new link, cancel an invite before it's accepted, or take someone's portal access away.

For tutors. Updated October 2026.

Where to find it

Families, open the family, then the Portal access card

An adult learner's page has the same card.

Steps

Open the family's page and find the person's row in Portal access.
To send an email invite again, press Resend.
They get a new email with a new link, and the old link stops working.
For an invite link, press New link and share it again.
The previous link stops working.
To take back an invite nobody has accepted yet, press Cancel invite.
Its link stops working, and the row reads Not invited.
To end someone's access, press Remove access on their row.
A box titled Remove portal access? says what happens.
Press Remove access in the box.
They lose access to this family's portal straight away.

What parents see

After Remove access, the family disappears from their portal. Nothing is emailed to them, and their account and any other families stay.
After Cancel invite, their link no longer opens the invite.

Good to know

Removing a parent also takes out the contact details their account filled in on the family, unless you've edited them.
Removing access deletes nothing else: the sessions, invoices and payments stay, and you can invite them again later.
Removing a parent also cancels their own waiting invites. The other parent's invite keeps working.
Each parent has their own invite, so both can be waiting at the same time. A new invite for one parent replaces only that parent's earlier invite. The other parent's stays as it is.
An invite sent By phone has no link, so it has no Resend. Cancel it and send it again if you need to.
An invite that isn't accepted within 14 days runs out, and the row reads Not invited again.
Deactivating a family doesn't remove anyone. People who joined keep seeing its history, but no new invites can go out until you reactivate it.

If something's not right

A parent says their link doesn't work.

It ran out, was cancelled, or a newer one replaced it. If the row still shows the invite, press Resend, or New link for a shared link, and send the new one. If it reads Not invited, invite them again with Invite by email or Create invite link.

The other parent's invite stopped working after you removed someone.

That happens when the account you removed matches neither parent's email or mobile, or when the invite was a link made before 7 October 2026. Invite the other parent again from their row.

You removed someone by mistake.

Invite them again. Once they accept, the family is back in their portal.

Still stuck? Email support@tutello.ae.