What parents and students can see

Parents see the schedule, shared notes, invoices, the balance and report cards; a student in a family sees their own schedule, notes and cards, never money.

For tutors. Updated October 2026.

Where to find it

Families, open the family, then the Portal access card

An adult learner's own page has a Portal access card for them.

Steps

Open the family's page and go to Portal access.
It has a row for each parent and each student, with whether they have access.
Invite each person with Invite by email, or with Create invite link to share on WhatsApp.
When they accept, their row reads Active. Someone found by their mobile waits until you confirm it's them.
Optional: To end someone's access, press Remove access on their row.

What parents see

A parent: the family's schedule, the notes you share, Balance due with Left to pay on invoices and Not invoiced yet, each issued invoice with its PDF, the payments you recorded, and the report cards you publish.
A student in a family: their schedule, the notes you share and, if you allow it, their own report cards. Never an amount, a rate, a balance or an invoice.
An adult learner who pays for themselves: their own schedule, notes, invoices, balance and report cards, and nobody else's.

Good to know

Nobody sees drafts, cancelled invoices, report cards you haven't published, or your private notes, and the schedule shows no prices.
The portal is read-only. Nobody can book, cancel or pay through it.
A saved invoice shows in the portal straight away. Nothing is emailed until you share it.
Their Balance due is the same figure as on the family's page, worked out the same way.
A parent whose children have two tutors on Tutello sees each tutor apart, never added together.
A student in a family can't open the money pages at all, even with their address.

If something's not right

A parent can't see an invoice.

It's a draft or cancelled, or their access is to another family. Save the draft and it shows.

Still stuck? Email support@tutello.ae.