Guide

Email automatic invoices with Auto-send

With Auto-send on, each automatic invoice is issued and emailed to the family with its PDF as soon as it's made.

For tutors. Updated October 2026.

Where to find it

Families, the family, then Invoice settings

An independent student's page has the same Invoice settings.

Before you start

The family is on automatic invoices: Mode is Automatic. In Manual mode, Auto-send does nothing.

Steps

  1. Open the family's page and find Invoice settings.

  2. Check that Mode is Automatic and the Frequency is the one you want.

  3. Switch on Auto-send.

    It's saved at once. From the next daily run, each new invoice is issued instead of saved as a draft, then emailed.

  4. Optional: To see what happened to an email, open the invoice and read Automatic email.

    It reads Emailed with the address and when it went, or says why it wasn't.

An example

The Chen family is on Automatic and Monthly, with Auto-send on and Wei Chen's email on file. Early on 1 October, Tutello issues one invoice for Lucas's September sessions and emails it to Wei with its PDF:

INV-2026-0007, 5 sessions
AED 1,450
Due date
8 Oct 2026

What happens next

  • Its sessions leave To invoice, and Invoiced and Unpaid go up by AED 1,450, as when you press Save yourself.
  • Without Auto-send, the same invoice would be a draft, and your figures wouldn't move until you saved it.

What parents see

  • An email from Rania Khalil Tutoring via Tutello, with the subject Invoice INV-2026-0007 from Rania Khalil Tutoring and the PDF attached.
  • It says: Rania Khalil Tutoring has sent you invoice INV-2026-0007 for AED 1,450, due 8 Oct 2026. When money already counts toward it, a second line says what's left to pay.
  • When they reply, it goes to your own email.
  • The invoice is in their portal's Billing too, emailed or not.

Good to know

  • Each automatic invoice is emailed once. Invoices you make yourself are never emailed by themselves: email one from Share when you want to.
  • A family's email goes to Parent 1's and Parent 2's email addresses on the family. It never goes to a student in the family.
  • An adult learner's goes to the email they signed in with, once they've joined the portal. Until then, it isn't emailed.
  • An invoice that's paid or cancelled before its email goes out isn't emailed.
  • Switching on Auto-send doesn't email drafts made before. Save them and send them with Share.
  • While your account is read-only after the trial, no automatic invoices are made or emailed.

If something's not right

"This family has no email address on file."

Add Parent 1's or Parent 2's email with Edit on the family's page, then send this invoice with Share. The next automatic invoice is emailed.

"This student hasn't joined the portal, so there was no email address."

Give them access, and send this invoice with Share in the meantime.

Automatic email reads Email failed.

The next daily run tries again. If it still can't go through, the box says so: send it with Share.

Automatic email reads Email not confirmed.

Tutello couldn't confirm the email went out, so it won't send it again. Ask the family, and send it with Share if it didn't arrive.

Related

Still stuck? Email support@tutello.ae.