Emails Tutello sends
Which emails reach you, which reach the families you invite, and what sends each one.
For tutors. Updated October 2026.
Steps
To see whether an invoice was emailed, open the invoice.
Emails you sent lists the emails you sent from Share. Automatic email says what happened to an automatic one.
Optional: If one didn't go through, send it again from Share, or share the PDF on WhatsApp.
What parents see
- A portal invite, when you press Invite by email or Resend. An invite by phone or an invite link sends no email.
- An invoice with its PDF, when you email it from Share, or when Auto-send issues an automatic invoice. It comes from your business name via Tutello, and replies go to your own email.
- Their own sign-in and password emails, the same as yours.
- No reminders: Tutello never chases a payment or an invite for you.
- No email when the Portal Terms change either. Before their portal opens, they press Accept and continue once.
Good to know
- Sign in to Tutello: the link you ask for on the sign-in page.
- Confirm your email for Tutello: when you sign up with an email and a password. The link works once and soon expires.
- Reset your Tutello password: when you ask for a reset. That link soon expires too.
- A short security notice when a password is added, changed or removed, when you're signed out everywhere, or when password sign-in is turned off after many wrong passwords.
- Free trial reminders: a week before your trial ends and the day before. None once you've chosen a plan.
- Someone tried to create a Tutello account with this email: when a sign-up uses your address.
- Tutello never sends text messages or WhatsApp messages. WhatsApp only opens on your phone with the message ready, and you press send.
- When the Terms of Service change, there's no email. A banner in the app asks you to Accept them, and until you do, you can look but not change anything.
If something's not right
You didn't get the sign-in email.
Look in spam, then ask for a new one. You can also sign in with Google.
A parent didn't get the invite email.
Ask them to look in spam. Or press Resend, and send the new link on WhatsApp too.
"This family has no email address on file."
An automatic invoice couldn't be emailed. Add Parent 1's or Parent 2's email with Edit on the family's page, and send this one with Share.
Related
Still stuck? Email support@tutello.ae.