Cancel an invoice and invoice its sessions again

Cancelling sends its sessions back to To invoice, and a payment on it stays unless you choose to delete it.

For tutors. Updated October 2026.

Where to find it

On a phone: Billing, then the invoice
On a computer: Invoices, then the invoice

On a phone, Cancel invoice is at the end of the invoice's page.

Steps

Open the invoice.
Press Cancel invoice.
Cancel this invoice? opens.
If a payment is on it, choose what happens to it: keep it, and it goes to their other invoices first, then counts as paid ahead; or delete it too, if the money never came in.
Press Cancel invoice, or Keep invoice to leave it as it is.
The invoice reads Cancelled and its sessions are back in To invoice.
To invoice them again, press Invoice these sessions again on the cancelled invoice.
A new invoice opens with the family or student they belong to now.

An example

INV-2026-0006 covers one of Sara's sessions, AED 330, and nothing is paid on it yet. After you cancel it, your dashboard reads:

Earned, unchanged: AED 6,040.50
Invoiced, was AED 4,190.50: AED 3,860.50
To invoice, was AED 1,850: AED 2,180
Unpaid, was AED 1,830.50: AED 1,500.50

What happens next

Its sessions move back to To invoice at full value. A discount on an issued invoice stops counting, so Earned goes up by it.
On the Detailed dashboard, cancelling an issued invoice takes its total off Invoiced and what was left to pay on it off Unpaid. A payment you kept then pays their other invoices first, which lowers Unpaid again, and anything over counts as paid ahead.
On the Simple dashboard, cancelling alone changes none of your figures, unless the invoice had a discount: Earned then goes up by it.

What parents see

The invoice leaves their Billing, and its sessions count in Not invoiced yet until you invoice them again.
Nothing is sent to them.

Good to know

The number is kept and never used again. Once cancelled, you can delete the invoice to take it off your lists.
A payment that also paid other invoices is never deleted here. Its part goes to their other invoices first, then counts as paid ahead.
For a family or student invoiced automatically, the next automatic invoice picks these sessions up if you don't invoice them first.
To change a session on an invoice, for example its length or total, cancel the invoice, change the session, then invoice it again.
A draft can be cancelled too. To change only its discount or how sessions are listed, there's no need: a draft can still change.

If something's not right

There's no Invoice these sessions again button.

None of its sessions is left to invoice: they're on another invoice already, or were deleted or cancelled since. Or the family or student is deactivated: reactivate them first.

"Couldn't cancel this invoice. Try again."

The connection dropped or the invoice changed on another device. Refresh the page and press Cancel invoice again.

Still stuck? Email support@tutello.ae.