Guide

Read an invoice: paid, partly paid and overdue

What Received, Left to pay and each status mean on an invoice's page, and what to do next from there.

For tutors. Updated October 2026.

Where to find it

On a phone
Billing, then Invoices, then the invoice
On a computer
Invoices, then the invoice

Each row of the dashboard's Unpaid list opens the same page.

Steps

  1. Read the chip beside the invoice number: Draft, Issued, Partly paid, Paid, Cancelled, or how many days it's overdue.

  2. Read the sheet. It's the invoice as the family gets it. It ends with Total due, or with Total, Paid as of and Left to pay once money counts toward it.

  3. Under the sheet, read the Payments card: what's been received and what's left to pay, then each payment on the invoice.

  4. To record more money, press Record payment.

    Record payment opens with this invoice ticked and what's left to pay filled in.

  5. Optional: Press Share to send it on WhatsApp, as a PDF or by email, or Copy link to copy the link to it in the family's portal.

An example

INV-2026-0002 for the Al Mansouri family reads Partly paid:

Total
AED 1,290
Received
AED 1,000
Left to pay
AED 290
"Part of a payment of AED 1,310 that also paid INV-2026-0001."

What happens next

  • When a payment covers what's left, the chip turns to Paid by itself. You never have to mark it.
  • Once nothing is left to pay, the page stops offering Record payment. Recording more would only add money paid ahead.

What parents see

  • In Billing, the same invoice reads Unpaid, Partly paid, Paid or Overdue, with what's left to pay.
  • The invoice and its PDF show the same sheet you see.

Good to know

  • Issued means saved and visible in the family's portal, with nothing received yet.
  • Partly paid means some money came in and some is left. It changes by itself as payments are recorded.
  • An invoice is overdue from the day after its due date, in your timezone, while something is left to pay. The due date is 7 days after the invoice date unless you change it. A draft is due 7 days after the day you save it.
  • Paid shows once the money counting toward the invoice covers its total, including money received without an invoice.
  • An invoice that totals AED 0 is saved as Paid: there's nothing to collect.

If something's not right

"Paid in full by its payments. Delete a payment to reopen it."

The payments on the invoice cover its total. If one of them was a mistake, delete that payment and the invoice reopens.

It says the invoice was marked paid, but some money isn't recorded.

It was marked paid before the payment was recorded. Press Mark unpaid, then record the payment.

The family says they paid, but the invoice isn't Paid.

Tutello counts money only once you record it. Record the payment, and the invoice updates.

Related

Still stuck? Email support@tutello.ae.