If an invoice won't mark as paid

An invoice turns Paid by itself once the money recorded toward it covers its total, so record what's left or match money that came in without an invoice.

For tutors. Updated October 2026.

Where to find it

On a phone: Billing, then Invoices, then the invoice
On a computer: Invoices, then the invoice

Steps

Open the invoice and look under its sheet.
Once any money counts toward it, Payments says how much is received and what's left to pay.
If the family paid and you haven't recorded it yet, press Record payment.
It opens with this invoice ticked and what's left to pay in Amount.
Check the Amount and the Date received, then press Record payment.

What happens next

Once the money covers the total, the invoice reads Paid and stops offering Record payment.
On the Detailed dashboard, Paid goes up and Unpaid goes down by what the payment puts toward invoices.

What parents see

In Billing, the invoice reads Paid once you've recorded the money. Until then it reads Unpaid, Partly paid or Overdue.

Good to know

An invoice can't be marked paid by hand while money is missing. Record the payment, and it turns Paid by itself.
Money recorded without an invoice counts toward the family's oldest invoice first, by invoice date.
To record the money as you create an invoice, switch on Paid when you review it.
Overdue only means the due date has passed with something left to pay. Recording the rest clears it.

If something's not right

It reads Partly paid.

Less than its total counts toward it. Record the rest when it comes in. If you agreed to take less, cancel the invoice, keep the payment, and invoice the sessions again with a discount.

The payment went to another invoice.

With no invoice ticked, money pays the oldest invoice first; with several ticked, the oldest of those. Delete the payment and record it again with only this invoice ticked.

You recorded the money without an invoice, and an older invoice took it.

Press Match payments on this invoice, tick the payment and press Match to this invoice.

"Paid with money already recorded without an invoice. Match payments links it here."

It already reads Paid: there's nothing more to record. Matching only links that payment to this invoice.

It's a draft.

A draft can't be paid. Press Save to issue it, then record the payment.

It totals AED 0 and still reads Issued.

There's nothing to collect: press Mark as paid. If a line says its sessions are now worth more, cancel it and invoice them again.

Still stuck? Email support@tutello.ae.