If you can't mark a session completed yet

A session can be marked completed or a no-show from an hour before it starts, so nobody is charged for a session that hasn't happened.

For tutors. Updated October 2026.

Where to find it

Calendar, then the session

Or tap it under Today on your dashboard.

Steps

Open the session and check its date and time.
It can be marked from an hour before that start time.
Optional: If it took place on another day or at another time, change the date and time to when it happened.
Choose Completed and press Save changes.
The session counts in Earned.
If the student didn't come, press Mark no-show instead, then Mark no-show again to confirm.

Good to know

Cancelling has no such wait: an upcoming session can be cancelled at any time. Cancel a session says when it's charged.
A completed session can't be moved to a start more than an hour away either.
A past session you haven't marked reads Not marked under Today, and the To do card counts them. Mark opens the oldest.

If something's not right

"This session hasn't started yet. Mark it completed once it starts."

Its start is more than an hour away. Come back to it then, or correct its date and time if they're wrong.

"This session hasn't started yet. Mark it a no-show once it starts."

The same rule applies to a no-show. If they've told you they won't come, cancel the session instead.

"This session hasn't started yet."

This line under Completed & paid follows the same rule. It can be chosen from an hour before the start.

The session reads Cancelled, Cancelled late or No-show.

Press Reopen first. The session goes back to Scheduled, and then you can mark it. With no Reopen, the session is on an invoice: see If you can't change a session.

Every session time looks a few hours off.

Check Timezone under Settings, then Profile. Tutello reads every session time in that timezone.

Still stuck? Email support@tutello.ae.