Guide

Mark a no-show

A student who didn't come is charged for the booked length, unless you waive the fee.

For tutors. Updated October 2026.

Where to find it

Calendar, then the session

Today's sessions open from your dashboard too.

Before you start

The session is still Scheduled, isn't on an invoice, and has started or starts within the hour.

Steps

  1. Open the session.

  2. Read the line under Mark no-show. It says what it will charge, for example Charges AED 150.

  3. Press Mark no-show.

    Mark as no-show? says what it will be charged.

  4. Press Mark no-show again to confirm.

    The session reads No-show and turns amber on your calendar.

An example

Omar's English session is 1 h at AED 150 an hour. He doesn't come:

Charged as a no-show
AED 150
After Waive fee
AED 0

What happens next

  • The session counts in Earned and To invoice for AED 150, like a session that happened.
  • In a new invoice it starts unticked: tick it to charge it. Invoice from your dashboard's To invoice list and it's already ticked. Automatic invoices include it.

What parents see

  • Their portal's schedule shows the session as No-show.
  • On the invoice it's listed with its date, length and amount like any other session. Listed as One total, the invoice adds a line such as Includes 1 no-show.

Good to know

  • A no-show is charged at the booked length and rate, or at the total you typed for that session.
  • Changed your mind? Press Waive fee on the session, as long as it isn't on an invoice yet: see Waive a fee.
  • Marked the wrong session? Press Reopen to set it back to Scheduled.
  • A completed session can't become a no-show directly: choose Scheduled, press Save changes, then Mark no-show.

If something's not right

"This session hasn't started yet. Mark it a no-show once it starts."

A session can be marked from an hour before it starts. Come back to it then.

There's no Mark no-show button.

The session is already marked, or it's on an invoice. A completed session goes back to Scheduled first; an invoiced one needs its invoice cancelled.

Related

Still stuck? Email support@tutello.ae.