Waive a late cancellation or no-show fee

Keep the record of a late cancellation or a no-show, and charge nothing for it.

For tutors. Updated October 2026.

Where to find it

Calendar, then the session

Before you start

The session is a late cancellation or a no-show, and it isn't on an invoice yet.

Steps

Open the session.
Its status reads Cancelled late or No-show.
Press Waive fee.
Waive this fee? says it will be marked cancelled, with no charge.
Press Waive fee again to confirm.
The session reads Cancelled, turns grey and costs nothing.

An example

Sara's Physics session is 1 h 30 min at AED 220 an hour. Her family cancelled with less than a day's notice, inside your window, so it was a late cancellation:

Cancelled late: AED 330
After Waive fee: AED 0

What happens next

The AED 330 comes off Earned and To invoice.
The session never goes on an invoice.

What parents see

Their portal's schedule shows the session as Cancelled, and nothing is charged for it.

Good to know

Cancelling inside your window? You can skip the fee right there with Cancel without charge: see Cancel a session.
The session stays on your calendar, and your data download keeps that its fee was waived.
A total you typed for the session is cleared, since a cancelled session isn't charged.
To charge it after all, press Reopen, then cancel it again or mark it a no-show.

If something's not right

There's no Waive fee button.

The session isn't a late cancellation or a no-show, or it's on an invoice. Cancel the invoice first, waive the fee, then invoice the other sessions again.

"This session is on an invoice. Cancel the invoice first."

It was invoiced, maybe on another device, after you opened it. Cancel that invoice, then waive the fee.

Still stuck? Email support@tutello.ae.