If a session is missing from a new invoice

A new invoice lists only marked sessions that no invoice has yet, so check the session's status and whether an invoice already holds it.

For tutors. Updated October 2026.

Where to find it

To check one session, open it on your Calendar or from the family's page.

Under Sessions to invoice, look for the session under its student's name.
Late cancellations and no-shows are listed, but start unticked. Tick the ones you want to charge.
If it isn't listed, open the session on your Calendar and read its status.
If it's still Scheduled, choose Completed and press Save changes.
It's listed the next time you open New invoice.
If the line under Total says it's on an invoice, press that invoice's number.
That invoice opens. A session can be on one invoice only, and a draft counts.
Optional: To move it onto your new invoice, cancel that invoice, then invoice its sessions again.

New invoice lists completed sessions, late cancellations and no-shows that aren't on an invoice yet. Sessions still Scheduled, cancelled ones and upcoming ones aren't listed.
A draft holds its sessions too. Open it from Invoices, then Draft, and press Save to issue it, or cancel it to free them.
On a family's or student's list of sessions, each row says To invoice or names the invoice it's on.
A student you made independent keeps their earlier sessions with the family. Invoice those from the family.

None of their sessions is marked and off every invoice. Press Go to calendar and mark the sessions that took place.

A session cancelled in good time, or with its fee waived, is never charged. If it did take place, press Reopen, then mark it Completed.

It can be marked from an hour before it starts. See If you can't mark a session completed yet.

They're deactivated. Open their page and reactivate them, then invoice their sessions.

Still stuck? Email support@tutello.ae.