If you can't delete a student or an invoice

A student goes only while nothing names them and an invoice only once it's cancelled, so deactivate the student or cancel the invoice first.

For tutors. Updated October 2026.

Where to find it

Students, the student, then Details

A family's page has a remove button on each student's card. An invoice is deleted from its own page.

Steps

For a student, press Remove student on their Details.
Tutello looks for anything that names the student.
If nothing does, press Remove.
The student is deleted. This can't be undone.
If the student has sessions, invoices, payments, portal access or a report card, press Deactivate instead.
They leave your active students, and their history stays.
For an invoice, open it and press Cancel invoice, then confirm.
Press Delete invoice, then Delete invoice again to confirm.
It leaves your invoices. Its number is never used again.

Good to know

A family is never deleted. Press Edit on its page, then Deactivate family: its history stays, and Reactivate family brings it back.
A session on an invoice can't be deleted until you cancel the invoice. Any other session has Delete session in its panel: see Delete a session.
A payment is deleted from Payments. See Delete or correct a payment.

If something's not right

It says the student has sessions or invoices, so they can't be deleted.

Anything that names them keeps them: a session of any status, an invoice, cancelled ones too, a payment, portal access or a report card. Deactivate them instead. To delete a student added twice by mistake anyway, cancel their invoices, delete their sessions and payments, delete the cancelled invoices, press Remove access and delete their report cards, then try again.

"Only a cancelled invoice can be deleted. Cancel it first."

Press Cancel invoice first. Its sessions go back to To invoice.

It says the invoice still has a session or a payment on it.

Something was linked to it a moment ago, maybe on another device. Wait a minute and try again. If it keeps happening, email support@tutello.ae.

There's no Delete in your list of invoices.

It's there on a computer only, on cancelled invoices. On a phone, open the cancelled invoice and press Delete invoice.

Still stuck? Email support@tutello.ae.