If password sign-in is paused

After several wrong tries, password sign-in pauses, so sign in with Google or an email link and reset your password to turn it back on.

For tutors. Updated October 2026.

Where to find it

The sign-in page

Once you're in, Settings, then Profile, then Sign-in and security says whether it's paused.

Steps

On the sign-in page, press Continue with Google, or Use an email link instead and then Send sign-in link.
Google and the email link are never paused.
To turn password sign-in back on, press Sign in with a password, then Forgot password?.
Type your email and press Send reset link.
An email with a reset link arrives. The link works once and expires soon.
Open the link, type a new password and press Set new password.
Password sign-in works again, and you're signed out on every device.

Good to know

While it's paused, even the right password is refused.
The sign-in page gives the same answer for a wrong password and a pause, so nobody can learn which.
A reset always turns it back on.
Parents and students sign in on the same page, so the same applies to them.

If something's not right

"Wrong email or password. Try again or use an email link."

The email or the password is wrong, or password sign-in is paused. Make sure the email is the one you signed up with, or sign in with Google or an email link.

"Too many attempts. Try again later or use another way to sign in."

This page has seen several wrong tries. Use Google or an email link now, or reset your password.

"Password sign-in is paused after too many wrong tries. Reset your password to turn it back on."

Your Sign-in and security card says this. Press Forgot your password? there and follow the email.

"Someone recently entered wrong passwords for this account. You can still sign in."

Wrong passwords were typed from somewhere else. Your own sign-in still works. If it wasn't you, change your password.

Still stuck? Email support@tutello.ae.