Remove or deactivate a student

Steps

1. Open the student's page and press Details.

2. Press Remove student.

   Tutello checks the student's history first.

3. With nothing recorded for them yet, Remove Malak? asks you to confirm. Press Remove.

   The student is deleted, and you go back to their family's page, or to Students for an independent student.

4. If they have sessions, invoices, payments, portal access or a report card, they can't be deleted. Press Deactivate instead.

   They're deactivated and keep their history.

5. Optional: To deactivate a student without trying to remove them, press Deactivate student, then Deactivate.

6. Optional: To bring a student back, open them under Deactivated in Students and press Reactivate student.

Good to know

• Remove is for a student added by mistake. Once anything is recorded for them, even one cancelled session, deactivate them instead.
• Deactivating stops their weekly schedules, so the upcoming sessions those schedules added are removed, unless they're on an invoice. Past sessions, invoices and payments stay.
• A deactivated student can't be given new sessions, and their page says they're deactivated.
• Reactivating doesn't restart a weekly schedule: add it again with Repeat weekly.
• Stopping a whole family? Deactivate the family and its students go with it.

Related

• If you can't delete a student or an invoice
• Add a student
• Deactivate or reactivate a family
• Move a student into or out of a family