Deactivate or reactivate a family

Stop a family when its sessions end: its history stays, and you can bring it back later.

For tutors. Updated October 2026.

Where to find it

Families, then the family, then Edit

Open the family's page and press Edit.
Press Deactivate family.
Deactivate Al Mansouri? says its students are deactivated too, and that history and invoices are kept.
Press Deactivate.
The family moves from Active to Deactivated in your families list.
To bring it back, open it under Deactivated, press Edit, then Reactivate family.
Its students stay deactivated until you reactivate them.
Optional: Open each student who's coming back and press Reactivate student under Details.

Each student's weekly schedules stop, and the upcoming sessions those schedules added are removed, unless they're on an invoice. A session you added on its own stays until you delete it.
Past sessions, invoices and payments stay, and what the family still owes counts on your dashboard.
While it's deactivated, the family has no Invoice now and takes no new students.
To record money from a deactivated family, open one of its invoices and press Record payment there. A new payment's From list shows active families only.
A family can't be deleted. Deactivated, its records stay, in the app and in your data download.
Reactivating doesn't restart weekly schedules: add them again with Repeat weekly.

Still stuck? Email support@tutello.ae.