If you can't change your currency

Your currency locks after your first completed session, invoice or payment, because changing it would relabel amounts without converting them.

For tutors. Updated October 2026.

Where to find it

Open Settings, then Profile, and find Currency.
The line under it reads "Locked after your first completed session, invoice or payment."
If your account has none of these yet, choose the right currency and press Save changes.
If it has, and the currency was set wrong by mistake, email support@tutello.ae with the currency you need.

Amounts are kept as plain numbers. Changing the currency would turn AED 1,470 into USD 1,470, not its value in dollars, so it locks once there's money in your account.
Scheduled and cancelled sessions don't lock it. A completed session, a late cancellation or a no-show does, and so does any invoice or payment, even an invoice you've since deleted.
You choose your currency when you set up your business. Families see it on every invoice and in their portal.
A parent whose tutors use different currencies sees each tutor's amounts apart, never added together.

Your account already has a completed session, an invoice or a payment in this currency. If it was set wrong, email support@tutello.ae.

Still stuck? Email support@tutello.ae.