If a parent can't see a report card

Check the card is published, the parent has a portal login for that family, and the student hasn't moved since the card went up.

For tutors. Updated October 2026.

Where to find it

Report cards, then the card

Steps

Open the card. Its chip must read Published with a date.
Draft and Ready cards aren't in the portal yet. Publish it.
Read the list beside the card: Who can see it, or Who will see it while nobody can.
Each parent shows Has a portal login, when they joined, or No portal login yet.
Optional: Under someone with no login, press Invite to the portal.
Optional: For a student's own login, open their page, press Progress, and turn on Show report cards in Sara's own portal.
Optional: Once they can see it, press Share and send them the portal link.

Good to know

Parents see only the cards of the family their portal access is for. A student's own login sees only their own cards.
A card published before the student moved to another family, or started paying for themselves, reaches nobody any more. Make a new card for them where they are now.
Setting a student to Off doesn't hide cards you've published. Unpublish them to take them down.
A parent with children at several tutors sees each tutor's cards under that tutor's name, or only one tutor's if they chose one at the top of the portal.
Report cards appears in the portal's menu only once a card is there to read.

If something's not right

The list says Students see their own cards is off for Sara.

Turn on Show report cards in Sara's own portal on the student's Progress tab, or, if Sara has no setting of her own, Students see their own cards in Settings.

The card says nobody sees it now because the student moved.

It can't be updated or shared. Make a new card with New report.

The parent says the card was taken down.

The card was unpublished. Open it and publish it again.

Still stuck? Email support@tutello.ae.