Guide

If a report card PDF won't download

A card with Arabic or another script in it can't be a PDF, so send it as a picture or as a portal link instead.

For tutors. Updated October 2026.

Where to find it

The published card, then Share

Steps

  1. Open the card and press Share.

    It says This card has Arabic in it. Use Save as image. and the picture comes first.

  2. On a phone, press Share as image. On a computer, press Save as image.

  3. Send the picture on WhatsApp or by email yourself.

  4. Optional: Or press Send portal link for a parent with a portal login.

What parents see

  • No Download PDF on that card in their portal. Save as image comes first, and on a computer Print works too.
  • If the card changes after they opened it and its PDF can't be made, Download PDF says Couldn't make the PDF. Use Save as image. It says it in Arabic when they're reading the card in Arabic.

Good to know

  • The PDF draws Latin letters, accents such as é, and dashes and quote marks. Arabic, other scripts and emoji are what it can't draw.
  • It reads every word the PDF would print: the student's name, your words, topic names, test names and, on a Detailed card, the shared notes of each session.
  • Message in Arabic never stops the PDF: the PDF keeps its labels in English, and the picture follows the language you choose.
  • Before publishing, Preview shows it too, in the same words: its Picture tab shows what you can send.

If something's not right

"This card has Arabic in it. Use Save as image."

Send the picture or the portal link. If you'd rather have the PDF, write those words in Latin letters and publish an update. This card has characters the PDF can't show yet. means something else stops it, such as an emoji or a symbol like π.

"Sara's card has Arabic in it. Use Save as image."

Two cards are going in one message, and the line names the one that can't be a PDF. If it's Sara's, turn off Share Sara's card in the same message to send this card's PDF on its own, or send the picture. These cards have Arabic in them. means both can't.

"Too many PDF downloads. Try again in a few minutes."

Wait a little, then try again. The picture and the portal link work meanwhile.

"Couldn't make the PDF. Try again."

The connection dropped. Press the PDF button again.

Related

Still stuck? Email support@tutello.ae.