If a PDF won't download
A name or address in Arabic or another script can't be drawn in the PDF, so use Print or save as PDF, which keeps every character.
For tutors. Updated October 2026.
Where to find it
- On a phone
- Billing, then Invoices, then the invoice, then Share
- On a computer
- Invoices, then the invoice
Steps
Open the invoice.
On a computer, Print or save as PDF takes the place of PDF when the PDF can't be made.
On a phone, press Share, then Print or save as PDF. On a computer, press Print or save as PDF.
Your browser's print window opens with the invoice sheet only.
Choose to save it as a PDF, or print it on paper.
Optional: Send the file on WhatsApp or by email yourself.
Good to know
- Tutello's PDF can draw Latin letters, accents such as é, and dashes and quote marks. Arabic, other scripts and emoji are the ones it can't.
- It reads your business name, address and phone, the family's and parent's names, and the students' names on the invoice.
- Parents see the same choice: where the PDF can't be made, their portal offers printing instead.
- An email you send from Share then goes without the PDF, and says so before you send it.
If something's not right
"This invoice has characters the PDF can't show. Use Print or save as PDF instead."
Print it as in the steps above. If you'd rather have Tutello's PDF, write those names in Latin letters: your business name under Settings, the others on the family's or student's page.
"Too many PDF downloads. Try again in a few minutes. You can still copy the message."
Wait a little, then press Retry PDF. Copy message works meanwhile.
"Couldn't prepare the PDF. You can still copy the message."
The connection dropped. Press Retry PDF.
Related
Still stuck? Email support@tutello.ae.